– Delivering prompt, courteous, efficient and quality service
– Acting with integrity
– Being Objective and Fair
– Being Open and Honest
– Accountability and Responsibility
We strive for excellence in our work. Our professionalism is developed by obtaining the knowledge and skills to deliver first-rate work. It means acting with Integrity in how we conduct ourselves in an honest, open and fair manner. We act with impartiality and fairness to achieve the collective best interest of all.
Integrity ties in with accountability. We act responsibly to build and maintain a reputation for trustworthiness, professionalism and value.
It’s not hard to make decisions once you know what your values are.
– Roy Disney
– Cooperation – Working collaboratively
– Recognizing the contribution of each person which earns respect then trust
– Understand and consider the views of others
– Providing feedback on performance
Teamwork is crucial as it creates a sense of commitment. In a quality culture, there is close cooperation between the doctors, managers and staff and among departments. Recognizing and encouraging the contribution and accomplishments of others which earns respect and then trust.
Actively listening: One of the sincerest forms of respect is listening to what others have to say. Providing and receiving timely constructive feedback on performance and development plans
Values are like fingerprints. Nobody’s are the same but you leave them all over everything you do.
– Elvis Presley
– Committing to great products, services and other initiatives that impact lives within and outside the clinic.
– Pursuing new creative ideas that have the potential to enhance vision.
– Taking personal responsibility in a learning environment – updating competencies, skills and learning and applying new developments in one’s field
Passion is fueled by:
Excitement / Pride / Enthusiasm, these add to the personality of Spectrum. Committing to great products, services and other initiatives that impact lives within and outside the clinic.
Innovation – Pursuing new creative ideas that have the potential to enhance vision.
Striving for Excellence. Taking personal responsibility in a learning environment – updating competencies, skills and learning and applying new developments in one’s field
Ownership – Taking care of patients as they were one’s own family. We are what we repeatedly do.
Excellence, then, is not an act but a habit.
The Important of a Values and Standards Statement
- For our Employees
- For our Patients
- For our Clinic
- For our Suppliers
- For our Community
Our Spectrum Values and Standards Statement is important for all aspects of who we deal with.
For our employees
Our ability to succeed depends on the integrity, knowledge, imagination, skill, diversity, flexibility and teamwork of our employees. We strive to create an environment of mutual respect, encouragement and teamwork — a working atmosphere that rewards commitment and performance and seeks to be responsive to the needs of employees.
We seek to provide workplace setting that attracts highly talented people and helps them achieve their full potential. Each of us is responsible for creating a climate of trust and respect, and for promoting a productive work environment.
For our Patients
Our profession is preserving and improving our patients’ ocular health.
We are dedicated to providing the highest level of professional excellence and eye care health delivery systems. We strive to identify the most critical needs of our patients and we devote our resources to meeting those needs.
For our clinic
We recognize that our ability to meet our goals depends on maintaining financial performance that encourages investment in new technology and innovation.
This in turn enables us to deliver high quality products and services.
For our suppliers
We are committed to developing mutually beneficial relationships with our suppliers. We recognize that they are important partners in our success, and we treat them with honesty, fairness and respect.
We also expect that they will conduct business activities for or on behalf of the clinic in accordance with business standards and values that align with our own.
For our community
We serve our local communities in which we operate to the provincial and national professional standards, by supporting services and programs that improve eye health.
All our activities are guided by our new Mission Statement: “. . . enhancing your health and the way you see the world.”